Shipping policy
Shipping Policy – Ziara World
Last updated: April 2026
Business Address:
17 Hanover Square, London
Westminster, United Kingdom W1S 1BN
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
During peak periods (sales, holidays, or high demand), processing may take slightly longer.
Once your order is processed, you will receive a confirmation email with tracking details.
Shipping Timeframes
Estimated delivery times:
- United Kingdom: 3–7 business days
- Europe: 5–10 business days
- International: 7–15 business days
Please note: These are estimated delivery times and not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping promotions (if applicable) will be clearly displayed on the website.
Order Tracking
All orders include tracking.
Once shipped, you will receive a tracking number via email.
Customers are responsible for monitoring their shipment using the tracking link provided.
Delivery Responsibility
Ziara World is responsible for your order until it is marked as delivered by the courier.
Once delivery is confirmed:
- Responsibility transfers to the customer
- We are not liable for lost, stolen, or misplaced packages
If your tracking shows “Delivered” but you have not received your order, please:
- Check with neighbours or your local delivery office
- Contact the courier directly
Incorrect Address
Customers are responsible for providing accurate shipping details.
If an incorrect or incomplete address is provided:
- We are not responsible for delivery failure
- Additional shipping fees may apply for re-delivery
Customs, Duties & Taxes
For international orders:
- Customs fees, import duties, and taxes (if applicable) are the responsibility of the customer
- Ziara World is not responsible for delays caused by customs
Delays
Delivery may be delayed due to:
- Courier issues
- Weather conditions
- Customs processing
- High-demand periods
We are not liable for delays outside our control but will assist in tracking your order.
Lost or Missing Packages
If your order has not arrived within the estimated timeframe:
- Check your tracking information
- Contact the courier
- Contact us at info@ziaraworld.com
We will assist in investigating the issue.
Important: Claims for missing items must be reported within 7 days of the expected delivery date.
Failed Delivery / Refused Shipments
If a delivery attempt fails due to:
- Customer unavailability
- Incorrect address
- Refusal to accept the order
The order may be returned to us.
In such cases:
- Original shipping fees are non-refundable
- Re-shipping costs will be charged
Multiple Shipments
In some cases, your order may be shipped in multiple packages. You will receive separate tracking details for each shipment.
Contact
For shipping-related questions, contact:
info@ziaraworld.com