Refund policy

Refund Policy – Ziara World

Address:
17 Hanover Square, London
Westminster, United Kingdom W1S 1BN

Returns

We offer a 30-day return window from the date of delivery.

To be eligible for a return, items must be:

  • Unused, unworn, and in original condition
  • With all tags attached
  • In original packaging
  • Accompanied by proof of purchase

To request a return, contact us at info@ziaraworld.com within 30 days of delivery.

Important: Returns must be approved before being sent. Unauthorized returns will not be accepted or refunded.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Order Issues (Damaged, Incorrect, Missing Items)

You must report any issues within 48 hours of delivery.

Please include:

  • Order number
  • Clear photos of the item and packaging
  • Description of the issue

Failure to report within this timeframe may result in the request being declined.

Non-Returnable Items

We do not accept returns for:

  • Personalised or custom-made items
  • Perishable goods
  • Personal care products
  • Sale or clearance items
  • Gift cards

Exchanges

We do not offer direct exchanges.
To receive a different item, please return the original item (if eligible) and place a new order.

EU & UK Cooling-Off Period

If your order is delivered within the UK or European Union, you have the right to cancel within 14 days of delivery.

Items must be returned unused, in original condition, and with all packaging.

Refunds

Refunds are issued only after:

  • The returned item is received and inspected
  • The return is approved

Approved refunds will be processed to the original payment method within 5–10 business days.

Shipping fees are non-refundable.

Non-Refundable Situations (Chargeback Protection)

Refunds will not be issued in the following cases:

  • Change of mind after purchase
  • Items not returned in original condition
  • Claims made after the stated reporting window
  • Incorrect or incomplete return submissions
  • Delivery marked as successful by courier tracking
  • Refusal to accept delivery

We reserve the right to reject returns that do not meet our policy criteria.

Fraud Prevention & Abuse

Ziara World monitors return and refund activity to prevent misuse.
We reserve the right to:

  • Refuse service for excessive returns
  • Deny refunds where fraudulent activity is suspected
  • Request additional verification before processing refunds

Return Process

To initiate a return, email info@ziaraworld.com with:

  • Order number
  • Product details
  • Reason for return
  • Photos (if applicable)

Returns sent without approval will not be processed.

Need Help?

For support, contact info@ziaraworld.com.